faq

PRODUCT :

How do I find my correct shoe size?

Please check the given link to find your correct shoe size – http://kethini.com/home/sizeguide

How do your online prices and quality compare with your store prices?

There is no difference in the quality or price of our products, whether in store or online!

However, with each purchase online, you stand to get exclusive offers and merchandise.

How can I find a Kethini product that I’m looking for?

We have made our site easy to navigate, and you will be able to search for any product by entering the keywords in the search bar.

ORDERS :

How do I make a purchase on www.kethini.com?

Kethini.com allows you to choose from an array of products from our website and add to your cart. Once you have finalised your order, you can check out and make your payment. Once the payment is processed, the purchase is complete.

Do I need an account to make a purchase?

You may check out without creating an account by availing the option that allows you to do so as a guest! However, creating an account is useful to store billing information.

How do I register?

You can register at http://kethini.com/home/register by using a valid email address and contact details.

How do I reset my password?

You can reset your password by going to this page http://kethini.com/home/login and selecting the option to reset it.

How will I know if my order has been successfully placed?

Once the order has been successfully placed, you will receive confirmation email informing you of the same.

Can I add items to an existing order?

While you may add items to the cart, you may not do so once the order has been placed.

How do I check the status of my order?

You will be able to keep track of your order by logging into your account and clicking on this link http://kethini.com/home/MyOrders

Can I pay in-store for a product bought online?

All products bought online have to be paid for online – through NetBanking, Credit Card or Debit Card.

Is there a limit to the quantity that I can order for?

No, you can order for as many pieces of a product as you like. However, this is subject to the availability of this product in our warehouse. If the quantity of the product is large, we may require additional verification from you.

RETURNS & EXCHANGE :

How do I make an exchange?

Once the product reaches you, in the event of any problems, we will be happy to exchange it for you. Login to your account http://kethini.com/home/login and select the exchange option and enter your reason for exchange.

Once you do that, an exchange order, with the same shipping speed that was used on your original item, will be initiated by Kethini.com. You can use the return label provided to you to send your original item back. In order to avoid being charged for the original as well as the exchanged items, you will have to return the original item within 14 days from the date of purchase.

Can I exchange a Kethini product for anything else on the Kethini website?

You can exchange products within the same category. For example, if you would like to exchange a pair of shoes, you can do so with another pair of shoes, but not with accessories.

Note :

  • All footwear’s & belts can be exchanged within the available colours & size of the corresponding product.
  • All handbags & wallets can be exchanged within the available colours of the corresponding product.

How do I return my order?

If you are unhappy with your product, you can return. Enter your login details http://kethini.com/home/login and select the option for return. Once you fill out the reason for return, the return process will be initiated.

How do I cancel my order?

In case you wish to cancel your order, please contact our customer support http://kethini.com/home/contactus within 24 hours of having placed the order. We will not be able to cancel the order if it has been processed (shipped) by us.

What are your refund terms?

We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made.

What is the usual turnaround time for returns?

Typically refunds and returns are processed in about 14 working days.

BILLING & SHIPPING :

What payment methods does Kethini accept?

Kethini.com accepts payments made by way of Credit Cards, Debit Cards and Net Banking.

What are the shipping fees?

All products on Kethini.com have free shipping.

What are the shipping restrictions?

There may be restrictions for delivery in certain pin codes and the product cannot be shipped to those destinations. In such scenarios, the order will not be accepted online and a message will be sent requesting you to provide an alternate pin code.

Do you have Cash on Delivery option?

We do not have this facility.

Do you offer same day delivery?

We do not have this facility.

Can I change shipping address of the order?

Once you have placed the order, you have time till it is shipped for you to change the shipping address. You can do so by contacting customer service http://kethini.com/home/contactus If you wish to make that change before placing the order, you can edit the information here http://kethini.com/home/MyAccount

Do you deliver out of India?

No we do not deliver out of India.

What in case I am not available when you deliver the merchandise?

We will keep you informed of when our person will come to deliver the merchandise. In the event that you will not be available and there is no alternate contact, please co-ordinate with our person when they get in touch with you.

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