Note for return and Exchange

• The item to be returned/exchanged should be unwashed and in its original condition, including original tags and packaging.
• If a seal tag is included with the item, ensure that it remains attached and intact with the product to avoid any problems during a return or exchange.
• The item must contain the original packaging and tags, without which the item will not be accepted.
• Return/Exchange requests raised after 7 days of the delivery will not be accepted.
• The product to be returned/exchanged will be picked up within 2-5 of the approval of the request.
• Customized items are not eligible for return/exchange.

NOTE FOR DOMESTIC ORDERS

CANCELLATION POLICY

In case of order cancellation, it has to be done within 24 hours of placing the order. Cancellation requests made after 24 hours will not be accepted.

RETURN POLICY

• In case you wish to return the item, raise your request within 24 hours of the delivery.
• In case of returning because of damaged goods received unboxing video of the order is necessary.
• Shipping and Cash-On Delivery charges are non-refundable.
• If you cancel your order before shipping, you will be refunded the full amount paid.
• Once shipped, the charges of shipping the item back would be paid by the customer.
• On receiving the product, our team would do a quality check and the amount exclusive of the shipping charges would be refunded.
• Unfortunately, we don’t have an exchange policy for our international customers.
• For cash-on-delivery orders, the link for the refund will be sent to the registered email and phone no.
• If you have first opted for an exchange and then wish to return the exchanged item for a refund, you will have to pay Rs. 150 for shipping charges.

EXCHANGE POLICY

• You are suggested to raise an exchange request within 48 hours of receiving the package.
• Ensure that the product has its original packing when picked up.
• In case of damaged package is received, an unboxing video is necessary (provide a WhatsApp number)
• Return/Exchange requests raised after 7 days of receiving the shipment will not be accepted. In case of unexpected circumstances, you can write to us at orders@kethini.in.
• We will notify you once the shipment has been received.
• If you have first opted for an exchange and then wish to return the exchanged item for a refund, you will have to pay Rs. 150 for shipping charges.
• Customized items are not eligible for exchange or returns.
• In case the product you want to exchange it with is of a higher amount, you would be provided a coupon code for the returned amount. You can use this coupon while placing the order and pay the remaining balance on your next purchase.
• If the exchanged product is of an amount lower than the one bought earlier, we would ship the exchange item as soon as we receive it and the remaining amount would be refunded.
• Remember, your item is eligible for exchange only once. If exchanging the product for the second time, you would have to bear the shipping charges of both sides.

INTERNATIONAL ORDERS

• If by any chance, you’re required to cancel your order, do so before the product is shipped.
• No refunds will be issued; instead, store credit will be issued, which will be valid for a year from the date the product is issued.
• In case of return of the product, the shipping cost, customs, and additional charges will be borne by the customer. On receiving the returned item, a quality check would be done. You are requested to send the item in its original packaging and with the tags.
• The amount for the item will be refunded after quality inspection exclusive of the shipping charges.
• If you receive a defective item, mail us at orders@kethini.in with the order details and a screenshot of the item.
• We don’t have an exchange offer for international customers.