FAQ | Answers to Your Queries


How do I determine my shoe size when ordering online?

Refer to our size chart available on each product page to find the perfect fit. If you have further questions, feel free to contact our customer support for personalized assistance.

What materials are used in Kethini shoes?

Kethini shoes are crafted using premium leather and quality materials. Each product description provides details on the specific materials used for that particular design.

How can I care for my Kethini shoes?

Check out our Leather Shoe Care Guide for detailed instructions on cleaning, polishing, and maintaining your Kethini footwear. Follow these simple steps to ensure your shoes stay in pristine condition.

What is your return policy?

We want you to be satisfied with your purchase. Please review our Return Policy for information on returns, exchanges, and refunds. If you have specific questions, don't hesitate to reach out to our customer service team.

Are Kethini shoes available in physical stores?

Yes, Kethini has 2 physical stores conveniently located in Nungambakkam. For More information 'Contact Us' section on our websit. Visit us in person to experience the craftsmanship and style of Kethini footwear up close.

Can I customize or personalize my Kethini shoes?

Yes! At Kethini, we take pride in offering a wide range of customization options, allowing you to create a pair of shoes that perfectly aligns with your unique style. Our customization services empower you to choose materials, colors, and details, ensuring that your footwear is a true reflection of your individuality. Explore the possibilities and build your own distinctive style with Kethini.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the delivery status of your package.

Do you offer gift cards?

Yes, we do! Kethini offers a range of gift cards, available on our website. Explore various options, add them to your cart, and gift the perfect present.

Do you offer international shipping?

Yes, we do! Kethini provides international shipping to many countries. During the checkout process, you can select your preferred shipping destination, and the shipping costs will be calculated accordingly.

How can I contact Kethini customer support?

Feel free to reach out to our customer support team through the "Contact Us" section on our website. We're here to assist you with any inquiries or concerns.

For any other questions or assistance not covered here, don't hesitate to contact our customer support team. Your satisfaction is our priority at Kethini!